In the event of any damaged product(s), you have the right to exchange or return the damaged product(s). Please contact us via the customer service tools below to request an update on your shipping address, and please update us with those changes as soon as possible to avoid any delay in notifying Wasel of the update: In general, Wasel delivers orders within the time period between 09:00 - 16:30, and we cannot guarantee that orders will be delivered within a shorter period, although we recommend that you add this time period as a note to When your order is selected, you can add a note by clicking the cart icon in the top right corner of the homepage, then enter your order notes.Īlternatively you can choose to collect your order from Wasel offices, be sure to select this option when completing the ordering process.įeel free to contact us to schedule the date of receipt of your order or change your shipping information once your order has been placed:

We trust and depend on Wasel to deliver your orders. The mentioned link will take you to the order page to view the status of your application which has been updated by Wasel.Īlternatively, you can always contact our customer service team to track your order: Our system will automatically notify our customers when the status of the order is updated, this can be by SMS or by email, depending on the details you provided after the approval of your purchase order.Ĭheck the order notification you received on your mobile phone or the registered email you provided when you registered.Ĭlick on the order link that appears in front of you. The delivery cost for orders whose value is less than (100) shekels is only (15) shekels, and for orders whose value is more than (99) ninety-nine shekels, delivery will be free.

West Bank - Expect product(s) to be received within 2-7 business days of final and complete order.įor reasons beyond our control, we cannot provide shipping or delivery service to Gaza at the moment, instead you can collect your order from the offices of the Palestinian Company for Distribution and Logistics Public Shareholding Limited (Wasel), make sure to choose this option on the checkout page of our website, You can also find the full list of offices The delivery time depends on the location in which you wish to receive your product, and the following is the expected delivery time for the product/s ordered.

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