Verify that your Server is listed on your Devices page.

Ensure that Plex Media Server is actually actively running.Ensure you have the current version of Plex Media Server installed.Here are some general troubleshooting steps you can take: Related Page: Sign in to Your Plex Account General Troubleshooting Your app is signed in and connected to your account.You’ve signed into the Plex Media Server using your Plex account.Check our Downloads page for the latest version. You are running a current version of the Plex Media Server.By diving into the settings and erasing the stored tokens for your login, you can force Plex to ask for them again and get a fresh error-free login.If your Plex app is not finding or connecting to your Plex Media Server, please first ensure that: The problem is that deep behind the scenes in the Windows Registry (or in text-based configuration files on macOS and Linux), there’s an issue with how the login credentials for your account have been stored. The issue manifests itself in a few different ways, but the common element is that when you go to log into your web-based control panel for your Plex server either you can’t access the control panel at all, and get an error like “You do not have permission to access this server.” Or, if you’ve ever dabbled with multiple servers or have removed and installed your Plex server on the same machine with a different account, you’ll be unable to log in with the account you wish to use. RELATED: How to Set Up Plex (and Watch Your Movies on Any Device) But sometimes, you’ll go to log into your server only to be mysteriously shut out. Let’s dig into some arcane settings and get you back to media nirvana. You install the server software, you point your Plex clients at it, and start watching your movies. For the most part, the Plex Media Server experience is pretty flawless.

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